Customer Experience vs. KPIs: What is More Important?
October 2, 2023
Network optimization has evolved tremendously over the past 20 years. Initially, it relied on a limited number of Key Performance Indicators (KPIs) sourced from Original Equipment Manufacturer (OEM) Operational Support Systems (OSS). Today, however, network optimization benefits from diverse data sources, including network probes, Call Details Records (CDR), crowdsourced information, and geospatial data sets. Read the full article in Light Reading.
