Background and Objective
Whether flying for work or pleasure, passengers want to stay connected during their flights. Although planes follow defined routes, a great deal of arduous engineering goes into the background to ensure this connectivity. Engineers must make certain that the performance of the network is sustained through the flight path. For one TeleWorld Solutions customer, it was a manual process.
Previously, it was taking up to 4 hours to determine in-flight network performance for a single flight route. This delay created challenges in promptly identifying and addressing network issues, resulting in potential disruptions to passenger connectivity and satisfaction. TeleWorld Solutions set out to develop a centralized tool that enables efficient measurement and analysis of in-flight network performance across both 4G and 5G networks. The aim was to streamline the process, significantly reduce the time required to assess network performance and enable proactive measures to optimize passengers’ inflight connectivity experience.
Findings and Analysis
The findings of the case study highlight the effectiveness of the centralized tool in capturing and analyzing flight route data, providing near real-time insights into network performance, enabling TeleWorld Solutions to identify areas for improvement and take proactive measures to optimize connectivity.
The centralized tool empowers TeleWorld Solutions to gain a comprehensive understanding of network performance across different technologies, identify potential bottlenecks, optimize bandwidth allocation, and enhance overall network efficiency.
Solution and Outcome
The custom solution provided by TeleWorld Solutions provided direct benefit to our client’s marketing, sales, and networking teams, delivering air-to-ground network performance analysis within just 5 minutes compared to the previous time frame of roughly 4 hours, an over 5000% gain in efficiency.
The rapid analysis capability enables timely decisions, provides actionable insights for improved network performance, and delivers an all-around better passenger experience.
Our solution has significantly reduced the time required for network performance analysis, improved technical response timeframes, and more accurate identification and resolution of network issues.
